FREQUENTLY ASKED QUESTIONS

We are continually trying to improve our service to our precious customers, this section attempts to answer some of the enquiries we get. If you would like to see a new question answered please give us a call on 01368 860800 or contact us by chat or email. 

What are your opening hours?

We open six days Monday to Friday 08.30 to 17.00 – Saturday 08.30 to 13.00

Do you fit my own stuff?

Yes, we are happy to install your own equipment, we cannot guarantee the results but it will be fitted properly. More info here…

How much do you charge?

Our Hourly rate is £60 (minimum charge £30) plus parts including VAT

Do you do Mobile fitting?

We need the car at our workshop, we can collect and deliver the vehicle if you are near Dunbar. You are welcome to wait in our showroom or we can run you to the town and pick you up when finished.

Do you do Decodes?

Yes, we can decode most radios, see this section for more details…

Do you do Radio Repairs?

No, we used to in the good old days of discrete components but now is cheaper to replace them. We may be able to get a manufacturer to repair more expensive units. Come in and ask us.

Do you price match?

We always try to give the best value and if we can we will make sure you are happy 🙂

Why Dunbar?

We used to have branches in Edinburgh, Aberdeen, Kirkcaldy and Stirling. As times went by and things change Ray decided to downsize to the one small shop with showroom and workshop in his hometown of Dunbar, which is great if you live near us and if you take the time to come we will make sure you get a lift to the town or local garden centre while your vehicle is being worked on. 🙂

Can I use Credit Card in online shop?

Yes, we use PayPal, but if you don’t have PayPal you can use a Credit Card. Find out how…

FAQ on Retrosound

Check out the Buyers Gude FAQ and Help & Support FAQ on the Retrosound website for more information

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